FAQs
FAQs
How do I choose the right dehumidifier for my space?
Choosing the right dehumidifier depends on your room size and humidity level.
To start, measure the square footage of the area and consider the dampness level. Smaller and moderately damp rooms may require a dehumidifier with a low PPD amount, while larger or more humid areas would need dehumidifiers with more moisture capacity.
To learn more about matching the right dehumidifier to your needs, click here and explore our Product Applications.
How do dehumidifiers work?
What should I do if my dehumidifier refuses to work?
Here are the following steps:
- Check if the dehumidifier’s power source is properly connected.
- Check if the dehumidifier is working within its temperature range.
- Refer to the dehumidifier’s manual for specific details on your dehumidifier.
- Visit www.xdrier.com or send an email directly at [email protected].
Note: If you purchased your dehumidifier from another seller, you must contact their support line to receive the most appropriate help for your situation.
Why is my dehumidifier producing loud noise?
A loud noise from your dehumidifier can be due to several reasons:
- Loose Components: Check for any loose screws or parts.
- Dirty Fan Blades: Clean the fan blades to remove dust and debris.
- Vibration: Ensure the dehumidifier is placed on a level surface to minimize vibration.
- Motor Issues: If the noise persists, the motor might need professional inspection.
What does an ENERGY STAR rating mean?
What is the lifespan of XDRIER’s dehumidifiers?
With proper maintenance and care, XDRIER’s dehumidifiers can serve you and are built to last for more than 6 years.
How long should I keep my dehumidifier running?
How should I process my warranty registration?
To process your warranty registration, visit XDRIER’s website and navigate to the product warranty registration page.
Fill out the required information, including your product model, purchase date, and personal details. Submit the form to complete your registration. You will receive a confirmation email with your warranty details.
What is XDRIER’s return policy?
XDRIER offers a 30-day return policy for all products. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided it is in its original condition and packaging. Please contact our customer service team to initiate a return.
For more information on our Return & Refund Policy, click here.
Where can I buy XDRIER dehumidifiers and other products?
XDRIER’s products are available on Amazon and our own website.
Pushing Boundaries in Moisture Control
As we move forward, our vision is simple: to push the boundaries of what’s possible in moisture control.
